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Operational
Viewpoint Services
 Business
Process Management
The identification and modelling of
business processes is a pre-requisite to embracing Process Management. We
work with our clients to build an accurate process model which becomes the
foundation for on-going process improvement or re-development using one of
our approaches to Process Change. During the modelling process we capture
the process performance measures and identify the contribution of the
process to the business goals.
Our consultants are skilled in Work Study
and benchmarking techniques and we are specialists in the fulfilment of
specialised process measurement requirements. Read
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Information Management
We can help you determine how to manage
and use data and information coherently and effectively within your
organisation. We will help you identify and define the role of Information
Management including its objectives and responsibilities along with the
management and technical issues that need to be addressed and, if
required, help you implement an effective information strategy. Read
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Quality Management
We can help you ensure that your business
processes are designed and implemented to fulfil the requirements to gain
ISO and or BS accreditation. If you're interest is not specifically
accreditation we can help you ensure that quality assurance is designed
into the business process. Read
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Methodology Development
We deliberately do not have an "off
the shelf" methodology. We will use our LOOT Framework and our
experience in applying a basic set of skills to a particular situation to
build a specific approach to process change management which your needs.
In this way we can ensure that you get an approach that is right for your
business.
We believe that by using formal modelling
techniques and capturing the results of our analysis in an integrated
business modelling tool you achieve the ability to manage and control
change initiatives in your business into the future. We choose the
appropriate techniques for your business from an extensive toolkit and
determine the best way for you to use them. We also have broad experience
of modelling tools; if you already use such a tool we can assess whether
you are getting the best from it. If you do not already use an integrated
business modelling tool, we can advise you on the best one to choose for
your business. Read
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